Refund policy

Every order from the VetMark Media Shop is custom printed with your artwork, made to order just for you. Because of that, we handle returns and refunds a little differently than a store selling ready-made goods. This policy explains exactly what to expect.

Our guarantee

If your order arrives damaged, defective, or different from the proof you approved, we will reprint it at no cost to you or refund it. Tell us within 14 days of delivery and we will make it right.

Canceling an order

  • Before you approve your proof: you can cancel for a full refund, including shipping.
  • After you approve your proof: your order goes into production and can no longer be canceled or changed.

Returns

Because every item is custom made, we do not accept returns or offer refunds for:

  • A change of mind, or ordering the wrong size, quantity, paper, or finish
  • Spelling, layout, or design errors that appeared in the proof you approved
  • Low-resolution or blurry printing caused by the artwork file supplied
  • Small color differences between your screen and the printed piece. Screens and printing presses show color differently, and slight variation from one print run to the next is normal
  • Small shifts in trimming (up to 1/16 inch), which are a normal part of the print process

Please check your proof carefully before approving it. Your approval is our go-ahead to print.

Damaged, defective, or incorrect orders

If something is wrong with your order, contact us within 14 days of delivery and include:

  • Your order number
  • A short description of the problem
  • Clear photos of the problem and, for shipping damage, the box it arrived in

Once we confirm the problem, we will reprint and reship your order at no charge. If a reprint will not work for you, we will refund the affected items instead. Please keep the items until we have reviewed your claim. We may ask you to send them back, and if we do, we will pay the return shipping.

Lost or late packages

If tracking shows your order was delivered but you cannot find it, or it has not moved in several days, contact us and we will work with the carrier to locate it. If the package is confirmed lost, we will reprint and reship it at no charge or refund your order.

Refunds

Approved refunds are sent to your original payment method. Refunds are usually processed within 3 business days of approval, and your bank or card company may take up to 10 business days to post the credit. Shipping charges are refunded when the problem was our error or the order was canceled before proof approval.

Exchanges

Because items are printed to order, we do not offer exchanges. If you need a different size, quantity, or design, please place a new order.

Where we ship

We ship to the lower 48 United States and Washington, D.C.

Contact us

Questions about an order or this policy? Email [email protected] or reach us through our contact page, and include your order number. We respond within 48 hours.

VetMark Media Solutions LLC, Oldsmar, Florida